Some books and articles that he mentioned that I haven’t yet read (or need to read again):

• Bryan Lawson, How Designers Think
• Tog, First Principles of Interaction Design

He had a nice microwave analogy where we should encourage customers to heat water in the microwave for 1 minute 11 seconds rather than 1 minute 10 seconds (3 button presses rather than 4, so overall it’s quicker). Care about edge cases and details.

Types of disability:

• Visual
• Hearing
• Cognative
• Physical

Suggested getting disabled people on your team as interns or colleagues. A really good way to open your eyes about these sort of problems as well as being just useful.

Reminded me that I’m not using size enough as a differentiator in my work.